Stables inactive?!? (Still need help pls!)

Himalaya [Basic || 62 posts] on 7/04/2023 11:46 am

About a week ago, I purchased about 1 mil worth of land and stalls, but now it says it is inactive! Why? If this can't be changed, is there some way for me to get a refund? 

Update: I did buy them during the trial, but it now says I have negative 100 some stalls, and I have no space in my stables. Even before the premium trial I had enough stables for all my horses, and I've only bought/bred 2-5 horses since then. How could it take away stalls I had before the premium trial? Also, I can purchase premium, so how do I fix this??

I'm always looking for Appy or Grey American Warmbloods


Nittrous

Post Count: 77

7/04/2023 11:50 am

Did you buy them all on your premium trial?  I did the same.  I lost access to the training center and extra shows, but still own all the land/stalls.  I assume if you resume a premium account you'll regain access to all of it.



Roze Moderator

Post Count: 317

7/04/2023 12:02 pm

Yes that's correct. Those items are probably upgrade only. So if you lost your upgrade after your free week trial, then they become unavailable to use. Once you upgrade again, you can use them. :) 




Himalaya

Post Count: 62

7/04/2023 1:17 pm

Anyone know why stables were taken away?

I'm always looking for Appy or Grey American Warmbloods



Malouane

Post Count: 11

7/04/2023 5:22 pm

From what I understand, with a basic account (non paying with real money) you can only have a limited amount of land and of stables, which means that your stables were in some way 'frozen' while you don't have a paying account. If you upgrade your account again at some point, you will get them back, but if you stay on a basic account, you won't have access to them.



Himalaya

Post Count: 62

7/04/2023 6:42 pm

What I mean is, even stables I had purchased before premium seem to have been deleted.

I'm always looking for Appy or Grey American Warmbloods



Maki

Post Count: 857

7/06/2023 6:31 pm

For something like this it may be easier to message as mod as this seems beyond the scope of anyone else if you did infact lose stables you had before the trial. 



Himalaya

Post Count: 62

7/06/2023 8:54 pm

ok, will do

I'm always looking for Appy or Grey American Warmbloods


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